Hello Kenneth,
I am sorry to hear about this. Please repair AVG Internet Security as per the steps mentioned in this article ( http://avgread.me/1BVxDSY ). Then reactivate it as per the steps mentioned below:
1. Please open AVG dashboard and click on your email address at top right corner.
2. Then select 'Leave this network' option and confirm it by clicking on 'Leave' button.
3. Click Connect at the top-right of the screen, then click Log into an existing account.
4. Type your email address and the password you created for your AVG My Account during the purchase, then click Log In.
After connecting the AVG management console to your AVG My Account, AVG Internet Security - Unlimited registered to your email address are automatically activated on your current PC.
If the issue persists, please share the screenshot of AVG user interface to assist further.
To create a screenshot, please follow this article http://avgread.me/1aZxsAV .
Thank you.
i have paid for security protection and all i get is free version plus i keeping getting a message to reset my computer Money has gone from my account ??? i just want to use my pc
Ken, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru