Paid for subscription but software not updated

AVG Subscription
2

Hello Ruth,

We're here to help.
Have you activated your AVG TuneUp to obtain the paid features? 
I've sent you an email instruction with an activation code. Please check for the email and revert to us.
Thank you.

3

Hello Ruth,

We're here to help.
Have you activated your AVG TuneUp to obtain the paid features? 
I've sent you an email instruction with an activation code. Please check for the email and revert to us.
Thank you.

1

I upgraded to paid account but my software has not synced-over and it won't allow me to perform the actions I have paid for - it continues to tell me I need to pay to do certain clean-ups etc. Can this please be fixed or I will ask my bank to get a refund from you if this is not resolved?

Thank you.