Hello Alan,
I'm sorry to hear that you're experiencing issue with AVG license activation. From your account I see that you have AVG Driver Updater and AVG Performance (AVG PC Tuneup - unlimited). Please let us know which AVG program you want to install/activate on your computer. Also let us know if you have received any error message while activating AVG program. If yes, then please send us a screenshot of the error message to assist you better. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.
It's AVG Performance. I download it and open it and see the trial version. The web site says that there is no serial number and that you activate it by logging on to AVG through the App. On the Zen screen I am logged on and can see my PC's name, but still get only the free version. I have attached a screenshot.
My subscription was renewed automatically in April but even after downloading the app again and logging in to AVG through it as described I cannot get the app to recognise that I have the paid version.
Does anyone know how I can talk to a real person?
Hello Alan,
I'm sorry to hear that you're experiencing issue with AVG license activation. From your account I see that you have AVG Driver Updater and AVG Performance (AVG PC Tuneup - unlimited). Please let us know which AVG program you want to install/activate on your computer. Also let us know if you have received any error message while activating AVG program. If yes, then please send us a screenshot of the error message to assist you better. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.
Alan, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru