Hi,
I have folowed the instructions above, on all devices, including simultaneously.
There is no change to my tune up subscription.
Could you please check the subscription has been applied correctly?
Ben
Hello Ben,
It would be helpful if you could provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of AVG Dashboard to check and assist further.
Could you please check my account settings to activate my Tune Up unlimited?
It appears in my subscriptions but not on the AVG network.
Thanks
Ben
It would be helpful if you could provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of AVG Dashboard to check and assist further.
Ben, in this case I request you to uninstall the AVG PC TuneUp from control panel > program and features and follow the instruction to download/install/activate AVG PC TuneUp.
Best regards,
Alok.
Hi Ben,
Thank you for providing me the screenshots.
I suggest you to re-login into your AVG Dashboard with your AVG My Account Credentials.
Please follows the steps below to re-login:
1. Please click on your Email Address and then select Leave this Network
2. Click Connect at the top-right of the screen, then click Log into the account again.
3. Type your email address and the password, then click Log In.
I've done that. Its still on trial mode. I dont think the problem is at my end. Could you please check the subscription has been applied correctly? I paid over a month ago and still cant use the software.
Hi,
I have folowed the instructions above, on all devices, including simultaneously.
There is no change to my tune up subscription.
Could you please check the subscription has been applied correctly?
Ben
Thank you for your efforts.
The issue is actually with the activation and it is recommended to perform advance troubleshooting.
I request you to get our additional support to proceed further and to get connected, email steps are sent to you.
If the email is not found in inbox do check in spam and junk folders.
Ben, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru