Paid for Ultimate but PC and Phones keep saying Free Trial

General discussion
6

Hi Alexandra,

I'm sorry to hear that the issue still persists.

To resolve the issue on your PC, please follow the steps provided in this article: How to troubleshoot issues after upgrade to the latest AVG antivirus product

Note: Please run the AVG Clear first and then the AVG Remover

Once uninstalled, please reinstall the AVG Ultimate from here: How to download, install and activate AVG Ultimate

2

Hello. 

I have used AVG Cleaner and then AVG Remover, installed Ultimate and still Free Trial. 
I then ran AVG Cleaner again, doublechecked it was pointing to the right location, ran AVG Remover, installed Ultimate after re-instalation and Still nothing. I did this again for the third time with the same result. Each time I ensured it was pointing to the correct location and each time I uninstalled Zen and Framework as well as the app I had installed. AVGRemover then also deletes Tune Up. Restarted the PC each time between Cleaner, Remover and before installing Ultimate.

Before I canceled the automatic renewal, it was working perfectly fine and now I have paid a lot of money for 2 years and it is being really bothersome. 

I have logged out and logged back in many times. I have also restarted the computer a lot. This is being really annoying for something which should just be; connect to my avgaccount and know I still have over 700 days of my subscription. 

What else can I try?

1

Hello Alexandra,

I regret for the inconvenience caused. I see from your record that you have an active subscription for AVG Ultimate valid till 1/5/2020.

Please open AVG Internet Security installed on your computer and click on Menu->My AVG->My subscription. From here sign in to your AVG MyAccount to activate the product. If it is already logged in, please logout from your account and re-login to activate the product.

To activate in android device, Open AVG in your mobile device > Menu > AVG Account > login with the AVG My Account and product will be activated within few moments.

If you face any difficulties, feel free to contact us.

5

Hello Alexandra,

I regret for the inconvenience caused. I see from your record that you have an active subscription for AVG Ultimate valid till 1/5/2020.

Please open AVG Internet Security installed on your computer and click on Menu->My AVG->My subscription. From here sign in to your AVG MyAccount to activate the product. If it is already logged in, please logout from your account and re-login to activate the product.

To activate in android device, Open AVG in your mobile device > Menu > AVG Account > login with the AVG My Account and product will be activated within few moments.

If you face any difficulties, feel free to contact us.

4

I am sorry to hear that the issue persists. I have sent you an email, please follow the steps from the email to get connected with our advanced support. They will help you further with the activation of AVG Ultimate on your computer.

3

I would also like to inform you that technical support for queries related to AVG products for Android platform is provided through email only. I request you to submit your query to them for assistance. You can contact them from within the AVG app.

  1. Open AVG Anti-virus app/AVG Cleaner app.
  2. Tap on the drawer.
  3. Click on Help and support-> Contact support and fill the form.