Paid for upgrade but not worked

AVG Subscription
3

Hi Jagdeep,

We have sent an email and requested few details to locate your purchase.
Please revert to our email without changing its subject.
Thank you.

1
Hi,

I just paid £35.76 to upgrade to internet security for 2 years. The money has been taken but I received no confirmation email and my account still shows as basic protection.

How do I activate the upgrade?
2

Hi Jagdeep,

We have sent an email and requested few details to locate your purchase.
Please revert to our email without changing its subject.
Thank you.