Paid more than once for my AVG product

AVG Subscription
4

Hello Gary,
Yes, from your account I see that you have two active AVG Internet Security subscription. Order ID: 77947496 (Eligible for a refund) and Order ID: 76400760. Please submit a refund request form (https://support.avg.com/RefundForm?l=en), once you submit the refund request form, our refund team will contact you as soon as possible via email with a refund confirmation.
Best regards,
Alok.

1

I paid around AU$120 for a 2 year AVG upgrade. New Licence# - IM2SX CKH9U I3MGR Q2RTY ITOVW GSKO9. Then was advised that my old Licence was still valid until 2018 - Existing Licence# IM3FC QH6BK 4MBHZ QHEZY KEUVZ HYDNA. I request a refund of the overpayment which was made a few days ago. Or should I request my credit card company to stop payment. Also I do not want AVG to automatically debit my credit card each year for a renewed licence. Please advise me when the old licence has expired and I will make my own renewal decisions.
Thank you  Gary Richards

2

Gary, also as per your request, I have cancel the automatic renewal for your AVG Internet Security orders.
Best regards,
Alok.

3

Hello Gary,
Yes, from your account I see that you have two active AVG Internet Security subscription. Order ID: 77947496 (Eligible for a refund) and Order ID: 76400760. Please submit a refund request form (https://support.avg.com/RefundForm?l=en), once you submit the refund request form, our refund team will contact you as soon as possible via email with a refund confirmation.
Best regards,
Alok.