Hi Geoff,
We're glad to look into this & help you.
Upon checking your account, we see that you do have active subscriptions, as you've mentioned.
Please share us the screenshot of the notification that you receive for better clarity.
Dear Sir
my subscription for AVG Driver 2022-2023 update was taken from my bank account on April 23rd 2022.I was informed by email that it would automatically roll over over for the upcoming year.
Why am I constantly still receiving a message from you asking if i wish to renew when I already have.
When I enter my license no to activate it doesn't recognize the no supplied in my email from you.
Refer to my accounts section showing that I have already paid for 2022/3.For goodness sake sort your I T and accounts section out . If this continues I will be leaving AVG as I am fed up trying to activate when it already is!! . Awaiting your reply but not holding my breath.
Regards.
G Snelling
Order no 108463426400
Thank you for sharing the screenshot, Geoff.
Upon checking, we can see that you're using an older version of AVG Driver Updater.
In this case, we'd request you to uninstall it from the control panel by following the below steps:
Open Control Panel > Programs & features > Programs list > Locate & select AVG Driver Updater in the programs list > Click on Uninstall.
Once you've uninstalled the older version, please refer to the below articles to install & activate the latest version of AVG Driver Updater:
Let us know if you need further assistance.
Hi Geoff,
We're glad to look into this & help you.
Upon checking your account, we see that you do have active subscriptions, as you've mentioned.
Please share us the screenshot of the notification that you receive for better clarity.
Glad to know that, Geoff. Thank you for updating the status. Have a great day. Stay safe!
That has cleared the problem.
Many thanks
regards
Geoff
Dear Sir
Thank you for your prompt reply and acknowledging that I am indeed paid up for this year.
I have attached a copy of the message coming up on my PC screen as requested. Not the finest photo but readable.
Kind regards
Geoff Snelling
Dear Sir
Thank you for your prompt reply and acknowledging that I am indeed paid up for this year.
I have attached a copy of the message coming up on my PC screen as requested. Not the finest photo but readable.
Kind regards
Geoff Snelling
Please find as attached the photo of my screen wth the renewal prompt showing