Paid premium account alarm clock extreme

Greetings,

We're sorry for the inconvenience caused.
Upon checking your account, we can see that you've already raised a ticket with our designated mobile support regarding the same issue.
They'll check and contact you via email as soon as possible. Meanwhile, your patience is very much appreciated.
Thank you for understanding in advance!

I still have the receipt from the Google Play Store and I have changed phones.  The app won't let me restore my premium features and I'm not considered eligible for support.  What do I do?

Greetings,

We're sorry for the inconvenience caused.
Upon checking your account, we can see that you've already raised a ticket with our designated mobile support regarding the same issue.
They'll check and contact you via email as soon as possible. Meanwhile, your patience is very much appreciated.
Thank you for understanding in advance!