Paid pro version changed to free version and now wont reactivate

I just saw today that avg protection and the rest of what I got with my 2 year multidevice subscription was somehow changed to the free version and it wants me to buy pro. I tried to have it reactivate my key but its not working. What do I need to do to fix this?

Hello Trevor,
We apologize for the inconvenience caused.
May I know the name of the AVG program in which you are experiencing this issue?
Upon reviewing, we see that you have AVG Performance as only active AVG products, is that right?
Thank you.

Hello Trevor,
We apologize for the inconvenience caused.
May I know the name of the AVG program in which you are experiencing this issue?
Upon reviewing, we see that you have AVG Performance as only active AVG products, is that right?
Thank you.