Paid sub now not paid ? Ripped off not happy

AVG Protection
3

Hi Kelly,

We are sorry to hear this.

We will help you to resolve the issue.

Did you try to re-activate the AVG AntiVirus again?

We are unable to find any subscriptions under your account.

We have sent you an email to the email address "kelly****@gmail.com". Please check for the email and send us the requested equation.

1

I had a 2 year subscription for AVG   So far so good then!
It was all going well for a couple of months 

Half an hour ago Now says I only have the free version ? WTF REALLY
It was supposed to be for 2 years all I got is 5 months .
what sort of game are they playing .
nowhere to complain or redress …learnt my lesson don’t get ripped off like I did 
i relogged back in and says now I have no sub left and pay again if you want it .
frustrated with subs they have zero complaint options as nowhere to complain .
fed up anyone else having problems? 

I take it AVG didn't want people to have this so they took it away.
I'm not happy about this. Can anything be done?

2

Hi Kelly,

We are sorry to hear this.

We will help you to resolve the issue.

Did you try to re-activate the AVG AntiVirus again?

We are unable to find any subscriptions under your account.

We have sent you an email to the email address "kelly****@gmail.com". Please check for the email and send us the requested equation.