Paid Subscription Activation

I know nothing about having installed any Unlimited or Zen services.  My online world is basically ruled by the number of things I have to download just to get to the next screen in most of my apps.

This morning I purchased AVG PC TuneUp, 1-year subscription, 1 computer, Billed annually, License Number: TMNPJ-9MYJQ-NUQU2-A4SE6-TNSZH-9XA2L .  My Order Number was 12291656138 .

The order confirmation said no downloads were necessary – just click on Help, select Product Activation, and copy the Product Code into the box.  Is there some AVG extension that I have to de-install to get to that Activation box?

Thanks.





The uninstall and new download worked.  Now have full functionality.  THANK YOU for patient and effective support.

Just purchased extended features.  AVG's email says go to HELP on homepage to enter Product/Activation Key.  All I get there is How to Set Up a Zen Network. 

Where do I enter my Activation Key? 

Thanks.

I know nothing about having installed any Unlimited or Zen services.  My online world is basically ruled by the number of things I have to download just to get to the next screen in most of my apps.

This morning I purchased AVG PC TuneUp, 1-year subscription, 1 computer, Billed annually, License Number: TMNPJ-9MYJQ-NUQU2-A4SE6-TNSZH-9XA2L .  My Order Number was 12291656138 .

The order confirmation said no downloads were necessary – just click on Help, select Product Activation, and copy the Product Code into the box.  Is there some AVG extension that I have to de-install to get to that Activation box?

Thanks.





I'm pretty sure I have Protection Free installed.  I have TuneUp pinned to Start.  When I open TuneUp Help, I get options for Follow Us, AVG Website, and AVG Support Website.

You are most welcome, David.

David, are you sure that the icon name is AVG Web TuneUp.
If you have followed the installation instructions as provided in the previous article, you should have got the AVG PC TuneUp installed and the icon on the desktop.

Thank you for the detailed information. In this case, we request you to uninstall the AVG PC TuneUp from control panel as mentioned in this article: http://avgread.me/1DEtNP0 .
Once that is done, please install AVG PC TuneUp by following the instructions mentioned in this article: http://avgread.me/1ERJxSd
Please feel free to contact us if you need any assistance.

Yes, we understand that but do you have the AVG Protection free installed on your PC?
Do you have the icon for AVG PC TuneUp on your desktop screen?