Paid subscription has dropped down to free protection

AVG Protection
3

Hello Williams,

We are sorry for the inconvenience caused.
Upon checking your record, we see that the current subscription for AVG Protection multidevice (1 year subscription) is going to expire on 6th April 2017.
It has auto renewal progress ongoing and soon you will be charged but we see that an order for the AVG Internet Security - Unlimited (1 year subscription) already initiated on 20th February 2017 but the status is still "UNPAID".
We request you to contact the concern Bank and inquire about this payment to AVG and also to get further assistance with this payment please contact our sales support using this link: https://support.avg.com/support_sales?l= .

1

We have a paid subscription for full protection.  Last Thursday it dropped to free protection and only monitors two options.  I am getting "Scan now every hour" also.  How do I get our full subscription back without buying it again.  We are paid through April 2017

2

Hello Williams,

We are sorry for the inconvenience caused.
Upon checking your record, we see that the current subscription for AVG Protection multidevice (1 year subscription) is going to expire on 6th April 2017.
It has auto renewal progress ongoing and soon you will be charged but we see that an order for the AVG Internet Security - Unlimited (1 year subscription) already initiated on 20th February 2017 but the status is still "UNPAID".
We request you to contact the concern Bank and inquire about this payment to AVG and also to get further assistance with this payment please contact our sales support using this link: https://support.avg.com/support_sales?l= .