Paid subscription not working

Hi John,

We'll be glad to help you with activating the paid subscription.

As we're unable to locate AVG subscriptions under your registered email address, I have sent an email requesting more information.

Please check the email and respond to it for further assistance.

I paid $38 for a subscription but AVG still seems to think i have a free account.  The charge was taken off my credit card and I did it right from the AVG app on my computer.  It kept asking me to upgrade so i finally did it but something went wrong. 
Any thoughts out there?

Hi John,

We'll be glad to help you with activating the paid subscription.

As we're unable to locate AVG subscriptions under your registered email address, I have sent an email requesting more information.

Please check the email and respond to it for further assistance.