Paid twice got one refund and NO AVG Tune Up

AVG Performance
2

Hello Tim,
I'm sorry for any inconvenience caused. From your previous contact, I can see that you have already contacted our chat support team. They have escalated your case to our senior team, they are working on your request. We will contact you via email once we receive a reply or in need or more information. Your patience is much appreciated in this matter.
Best regards,
Alok.

3

Hello Tim,
I'm sorry for any inconvenience caused. From your previous contact, I can see that you have already contacted our chat support team. They have escalated your case to our senior team, they are working on your request. We will contact you via email once we receive a reply or in need or more information. Your patience is much appreciated in this matter.
Best regards,
Alok.

1

Back again… Paid twice and now I just received another order confirmation, this one for an order for AVG Tune Up that was refunded yesterday…seriously what is going on in AVG land…I am still stuck with the trial version, when can you see fit to send me the activation code