I have a paid version of AVG Int. Sec. and I was given again the pop-up for secure VPN. I had decided I wanted a VPN and decided to go with AVG product as I was already subscribed. I decided to purchase a 2 year script for VPN, 71.$ or so.I was given email receipt for purchase.
My issue, AVG Int.Security did not, in fact, detect my new product nor did it automatically download as described on AVG web page. I decided to DL the free trial to see whether it would detect that I have a paid subscription but no dice. I amunable to us VPN. I amdissapointed, Will I have to do a clean install of AVG anti virus?
Added note, my AVG account reflects my purchase of both products but I see no means of manual DL and install for my payed product. I would like to have this addressed.
Hello, Mark.
I regret to hear that AVG Secure VPN paid version is not activated. You might have to logout and log back in to AVG Zen app to activate the product.
1. Please open AVG Zen and click on your email address at top right corner.
2. Then select Leave this network option and confirm it by clicking on Leave button.
3. Click Connect at the top-right of the screen, then click Log into an existing account.
4. Type your email address and the password you created for your AVG My Account during the purchase, then click Log In.
Hello, Mark.
I regret to hear that AVG Secure VPN paid version is not activated. You might have to logout and log back in to AVG Zen app to activate the product.
1. Please open AVG Zen and click on your email address at top right corner.
2. Then select Leave this network option and confirm it by clicking on Leave button.
3. Click Connect at the top-right of the screen, then click Log into an existing account.
4. Type your email address and the password you created for your AVG My Account during the purchase, then click Log In.