Hi,I have AVG Internet Security (Paid version) on my computer. I have today purchased AVG Password Protection & AVG Secure VPN on a 2 year subscription. Password Protection has installed, VPN has not installed.
After seeing the comments of install failure online I'm wondering whether I've wasted my money!!!
If I open AVG my Account on line it clearly shows I have purchased VPN.
On opening AVG Internet security dashboard on the top right hand side I have My Account & Menu tabs only, On clicking My Account VPN is shown only with "Learn More" ie free 60 day down load or option to buy again !!! Please can somebody tell me how to fix this install failure or how I get my money back
Regards,
Chris
Hello Christopher,
I sincerely apologize for the inconvenience caused to you. I have sent an email with instructions to get in touch with our additional technical support. Please follow my email instructions and get connected with them. They will install AVG Secure VPN in your PC.
Hello Christopher,
I sincerely apologize for the inconvenience caused to you. I have sent an email with instructions to get in touch with our additional technical support. Please follow my email instructions and get connected with them. They will install AVG Secure VPN in your PC.
Hi,
I have managed to get it to install now.
I opened my AVG PC Tune up screen (For general maintenance),noticed there was a Go to Zen tab on the left side,which on opening showed VPN listed, by clicking on this it activated the installation.
Regards,
Chris
Great! Christopher. I appreciate your efforts in resolving the issue. If you face any difficulties, feel free to contact us.