Partial refund of my license

Hi Yang,

We apologize for the inconvenience caused.
On checking, I see that our senior team has explained why the issue has occurred and offered a partial refund in the email which was sent to you on July 23rd, 2020.
I request you to reply to that email for the further assistance in refund.
Thanks in advance for understanding.

Based on the email from AVG support team on July23, I would like to get partial refund of my license.
Hi Yang,

We apologize for the inconvenience caused.
On checking, I see that our senior team has explained why the issue has occurred and offered a partial refund in the email which was sent to you on July 23rd, 2020.
I request you to reply to that email for the further assistance in refund.
Thanks in advance for understanding.
We understand your concern.

We could see that you have replied to our Senior team through email.

They will get back to you as soon as possible.

Your patience is appreciated.

I replied to the email, but NO body response to my request for refund.