Hello Lisa.
Thank you for reaching us through this channel.
We sincerely apologize for the difficulties you are currently experiencing.
We'll certainly check and help you to resolve it.
Please clarify whether you've installed and using any other antivirus program, apart from AVG on your computer.
If yes, please follow the steps mentioned in the below article and uninstall it and try disabling the passive mode in AVG, restart your computer and check the status.
Uninstalling other antivirus software (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Uninstall-other-antivirus)
Note: Using multiple antivirus program on the same PC might conflict with each other and cause various issues such as false-positive detections, performance degradation, and system instability occur, etc.,
Passive Mode in AVG AntiVirus (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Antivirus-Passive-Mode)
If the issue persists or need assistance, please let us know, we will certainly help you with the additional support.
Thank you for your understanding.
How do I turn off the passive button?
Hello Lisa.
Thank you for reaching us through this channel.
We sincerely apologize for the difficulties you are currently experiencing.
We'll certainly check and help you to resolve it.
Please clarify whether you've installed and using any other antivirus program, apart from AVG on your computer.
If yes, please follow the steps mentioned in the below article and uninstall it and try disabling the passive mode in AVG, restart your computer and check the status.
Uninstalling other antivirus software (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Uninstall-other-antivirus)
Note: Using multiple antivirus program on the same PC might conflict with each other and cause various issues such as false-positive detections, performance degradation, and system instability occur, etc.,
Passive Mode in AVG AntiVirus (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Antivirus-Passive-Mode)
If the issue persists or need assistance, please let us know, we will certainly help you with the additional support.
Thank you for your understanding.