Hello Paul,
We apologize for the inconvenience caused to you.
We will check and help you with this issue.
May I know how long are you facing this issue please?
Also please mention the version of AVG Internet Security being installed on your windows PC.
(Open AVG program -- Menu -- About).
If possible, could you please share us the screenshot of that threat message from AVG in order to check and help you further?
For taking a screenshot, please refer to this article: https://bit.ly/3Rpwr8K
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
I have three threats which need passive mode to be temporarily removed. I get a message saying Passive mode cannot be engaged because there is another anti virus program installed. I had Mcaffee which I uninstalled using their ENPR program which is supposed to remove all vestiges of the McCafee product.
Hello Paul,
We apologize for the inconvenience caused to you.
We will check and help you with this issue.
May I know how long are you facing this issue please?
Also please mention the version of AVG Internet Security being installed on your windows PC.
(Open AVG program -- Menu -- About).
If possible, could you please share us the screenshot of that threat message from AVG in order to check and help you further?
For taking a screenshot, please refer to this article: https://bit.ly/3Rpwr8K
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.