Passive mode with other antivirus - I want a refund

AVG Protection
3

Hi Dale,
I apologize for any inconvenience this may have caused. I would like to inform you that it is a bug which our developers are aware of and should be resolved soon.

Regarding your refund request, we regret to inform you that we are unable to process a refund or offer a prorated refund.
According to our refund policy, you are entitled to a refund within 30 days of the date your payment was processed. Unfortunately, in your case this time frame has been surpassed.

1

After AVG updated today, it went into Passive Mode because I have Webroot running. I trust Webroot more than AVG, so I am not going to disable it.
I have a subscription that runs until March 2018. You are default because your software has much less function that what I paid for. I request that you cancel my subscription and refund my payment.

2

Hi Dale,
I apologize for any inconvenience this may have caused. I would like to inform you that it is a bug which our developers are aware of and should be resolved soon.

Regarding your refund request, we regret to inform you that we are unable to process a refund or offer a prorated refund.
According to our refund policy, you are entitled to a refund within 30 days of the date your payment was processed. Unfortunately, in your case this time frame has been surpassed.