Password failed

AVG Subscription
3

Hello Cheryl,

We're here to help. Let us check this for you. 
Could you please share the screenshot of the password failed message to investigate further? 
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.

1

I've reset my password but when I try to log in to the app I just get a password failed message, but if I log into the website it works fine. Why?

2

Hello Cheryl,

We're here to help. Let us check this for you. 
Could you please share the screenshot of the password failed message to investigate further? 
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.