Hi…I can log into my AVG account but when I try to disable something on AVG it asks for a password and it continues to say my password is incorrect. Please help/. Thanks
Hello Christopher,
Thank you for reaching AVG Support channel. We're glad to help you with it.
From your description, we see that you're being prompted to enter the settings password. It is a feature that prevents unauthorized access of AVG program. It is different from AVG account password. This is the reason why the program not accepting the password.
To ensure this, please let us know if you receive the prompt titled 'Authorization - An attempt has been made to enter protected area' while trying to disable.
Also, let us know the reason to disable AVG program. If we're of any help, we'll help you with that. We look forward for your response.
Hello Christopher,
Thank you for reaching AVG Support channel. We're glad to help you with it.
From your description, we see that you're being prompted to enter the settings password. It is a feature that prevents unauthorized access of AVG program. It is different from AVG account password. This is the reason why the program not accepting the password.
To ensure this, please let us know if you receive the prompt titled 'Authorization - An attempt has been made to enter protected area' while trying to disable.
Also, let us know the reason to disable AVG program. If we're of any help, we'll help you with that. We look forward for your response.