Thank you for writing us back.
We are happy to know that your issue has been resolved after a fresh reinstallation.
We hope you have a great day.
Thank you.
Hello Mike,
Thank you for contacting AVG Community Support.
We sincerely apologize for the inconvenience you’re facing with the AVG Secure Browser password manager. We understand how important it is to have your saved passwords accessible and functional.
To assist you further, could you please provide the following information?
1. Have you updated AVG Secure Browser to the latest version?
2. Have you attempted any troubleshooting steps for this issue before contacting us?
3. What happens when you try to save a new password? Do you receive any error messages?
4. Can you provide a screenshot of any error message or the password manager screen when attempting to access old passwords?
This information will help us better understand the issue and provide you with the most effective solution.
Thank you for your patience and cooperation. We look forward to resolving this for you promptly.
I am using AVG Secure Browser on a Windows 10 PC and have an AVG Ultimate subscription. My saved passwords have all disappeared and new ones do not get saved. I have tried restoring settings to the original default but still have the same problem. After entering a password I get a pop-up asking if I want to save it. I click on save but the password manager is empty. I have tried adding a password manually which shows in password manager but if I close password manager and go back into it, the password has disappeared. Please help.
Many thanks for yor reply. I had not updated my AVG browser so I uninstaled and installed the latest and all my passwords have magically re-appeared. Everything seems to be OK now so many thanks.