Password on my phone

Hello Andrew,

Please accept our sincere apologies.
For further assistance in this regard, we recommend that you contact our designated mobile team directly.
You can use this link to contact our mobile team via email.
Thank you for understanding in advance!

Hi there.
so I have full AVG, runs out sept 2021. I log into my account on my laptop, on a webpage and I get in. Yet I try to do anything on my old android phone and this new android phone and it tells me my email and or password is incorrect.
If it's incorrect, how the hell am I in here talking to you…
THank you.

Hello Andrew,

Please accept our sincere apologies.
For further assistance in this regard, we recommend that you contact our designated mobile team directly.
You can use this link to contact our mobile team via email.
Thank you for understanding in advance!