Hi Arthur,
We apologize for the inconvenience that you experienced.
This was reported as a bug earlier and we resolved it immediately.
The solution is to reinstall the AVG Internet Security program using clear tool. We also collected logs from most of the users who contacted us regarding this issue. This is to ensure that this issue does not occur in future.
As it isn't recommended to share the product details over this post, we've sent you an email including the reinstallation steps.
Not sure if I am doing this correctly or not. I have 4 PC's all protected with AVG Ultimate, recently renewed subscription for 10 PC's 2 years. Ever since activating the new subscription, Password Protection has been turned off with each new boot of the PC. Here is my original post:
"For me, it didn't start happening until I renewed my subscription…through Amazon…with a new, 2-year subscription to AVG Ultimate. I activated the subscription, which included VPN but the VPN slowed my systems (4 computers) down SO MUCH that I took it back out, along with the "anti-track" program. THIS seems to be when the problem started! I stil have no solution, and have to manually "turn on" the password protection every time I boot a computer. It is a pain in the a**, but I THINK I am still properly protected. I guess I have 2 years to fine out, but if it is still happening by then, I will be looking for a different protection software."
Hi Arthur,
We apologize for the inconvenience that you experienced.
This was reported as a bug earlier and we resolved it immediately.
The solution is to reinstall the AVG Internet Security program using clear tool. We also collected logs from most of the users who contacted us regarding this issue. This is to ensure that this issue does not occur in future.
As it isn't recommended to share the product details over this post, we've sent you an email including the reinstallation steps.
What do you mean "reinstall the AVG Internet Security program using clear tool" What is clear tool
Hello Paul,
AVG Clear tool used to uninstall AVG Internet Security program without any traces. So, once you removed AVG Internet Security using clear tool you can reinstall AVG Internet Security and activate the program.
If you have any clarification, please do let us know.