Hi Ciara,
Please accept our apologies for the inconvenience caused.
There is an ongoing issue with Password protection & the concerned team is working on it to fix it shortly.
However, you can be rest assured that the protection level isn't compromised.
Meanwhile, performing a clean installation is the workaround.
As it isn't recommended to share the license info over this post, we've sent you an email including the re-installation steps.
Please follow those steps & let us know the outcome.
My password protection keeps turning itself off each time I switch off the computer - can you please provide me with a solution - this only started to happen recently
Hi Ciara,
Please accept our apologies for the inconvenience caused.
There is an ongoing issue with Password protection & the concerned team is working on it to fix it shortly.
However, you can be rest assured that the protection level isn't compromised.
Meanwhile, performing a clean installation is the workaround.
As it isn't recommended to share the license info over this post, we've sent you an email including the re-installation steps.
Please follow those steps & let us know the outcome.