this issue is still occuring on my laptop too. just for an update for everyone.
avg, i see your replies so i know what to do for now. ta.
I am experiencing the same issue. AVG is fully updated, and I have done several reinstalls and this keeps happening. Using a Windows 8 Laptop.
I've been experiencing the same problem for at least a week now. AVG and virus definitions are up to date.
I have this problem to I have 21.1.3164 (version 21.1.5968.639)
And I whant my money back your program is a security risk, cant be trusted, ask you to do a lott of unnecesery clicking and you dont sem to fix anything. So where do I turn to get my money back?
Hi Janet,
Initially, please accept our apologies for the inconvenience.
There is an ongoing issue with Password protection & the concerned team is already working on it to fix it shortly.
However, you can be rest assured that the protection level of your computer isn't compromised.
Meanwhile, performing a clean installation is the temporary workaround.
As it isn't recommended to share the product details over this post, we've sent you an email including the reinstallation steps.
Please folllow those steps, restart the computer once after activating to check & let us know if it helps.
I have the latest update. Been with AVG for 10 years but now questioning the worth.
Every day the password is set to off when I check and then I turn back on.
Today not only was Passowrd protection OFF so was my Computer protection! Every time I re-boot AVG tuns off protection. Bug fixed hey? Not with version updates!
And then you expect users to go to all the trouble to remove and re-install, have their licence ready and choose the correct App type to download and re-install? Why not create an App that does all that for us without have to re-set up? I know I'll get the standard re-install answer - oh well.
I have started having this issue since I upgraded to 21.1.3164. Once I go in and manually press the button it says it's on but when the pc boots it comes up as turned off and there are no alerts or indication that anything is wrong until you launch the program from the minimized icon.
Hi Janet,
Initially, please accept our apologies for the inconvenience.
There is an ongoing issue with Password protection & the concerned team is already working on it to fix it shortly.
However, you can be rest assured that the protection level of your computer isn't compromised.
Meanwhile, performing a clean installation is the temporary workaround.
As it isn't recommended to share the product details over this post, we've sent you an email including the reinstallation steps.
Please folllow those steps, restart the computer once after activating to check & let us know if it helps.
I am concerned that my Password Protection under the Hacker Attacks category has switched itself off a couple of times. Does anyone know why this might be please. It really shouldn't do this should it.
Hello Adam,
Have you tried to update AVG Internet Security program?
If not, Please update the virus definitions of AVG program & then restart the computer once to check if it helps.
To update : Open AVG Internet Security - Click on refresh icon beside virus definitions - Restart computer after successful update.
Keep us updated.
Hi Helen,
We apologize for the inconvenience caused.
If you are still facing this issue, kindly use clear from the below link and uninstall the AVG :
https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover
Restart the PC and reinstall the AVG to fix this issue.
this issue is still occuring on my laptop too. just for an update for everyone.
avg, i see your replies so i know what to do for now. ta.
I have this problem to I have 21.1.3164 (version 21.1.5968.639)
And I whant my money back your program is a security risk, cant be trusted, ask you to do a lott of unnecesery clicking and you dont sem to fix anything. So where do I turn to get my money back?
This keeps happening to me also, Thought you might have it remedied by now. I dont wish to stir up trouble by deleting the program and re-installing. I have 20.10.1357 update.,
Hi Amiceous,
We will help you in this.
It was a bug and our developers have fixed it…
Kindly use clear from the below link and uninstall the AVG :
https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover
Restart the PC and reinstall the AVG to fix this issue.
This keeps happening to me also, Thought you might have it remedied by now. I dont wish to stir up trouble by deleting the program and re-installing. I have 20.10.1357 update.,
Hi.
This keeps happening to me to on our main computer, we have to check it a few times a day, and most times turn it back on. Please send help or advice
Hi Jesse,
We're sorry to know that you experience the issue even after performing a clean installation.
To further investigate on this, we request you to write back to us in your own post.
It will help us to locate the product details in your account & also help us to provide you additional support.
Thank you for your understanding in advance!
Hi, Kenny
We appologize for the inconvenice caused…
It was a bug and our developers have fixed it.
Kindly check if your product is updated or not : AVG >> Menu >> Settings >> Update
And use clear from the below link and uninstall the AVG Internet Security :
https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover
Restart the PC and reinstall the AVG to fix this issue.
If you need help in this, we will help you.
If you still wish to get a refund, please post your own query so we get enough details to locate your account in our database and proceed with your request.
I am experiencing the same issue. AVG is fully updated, and I have done several reinstalls and this keeps happening. Using a Windows 8 Laptop.