Password protection not showing in my AVG

Hello, Steve.

Thank you for choosing AVG. Please do not worry, I will certainly help you to configure AVG Password Protection. I believe you activated AVG Internet Security using a license number. AVG Password Protection does not require a license number as it is activated using AVG MyAccount email address and password. This difference in the activation procedure of these 2 products is the reason AVG Password Protection is unavailable to download under My AVG.

I see that you also have an active AVG Internet Security - Unlimited (1 year subscription) which has the same activation procedure like AVG Password Protection. Please follow the steps below to remove license number from AVG Internet Security and activate it using the email address and password. Then you must be able to download AVG Password Protection.

bought subscription for password protection, yet it doesn't show in "My AVG", all other subscriptions show. I have restarted AVG, logged out and logged back in, restarted pc several times, yet when looking at "My AVG" password is grayed out, and when clicking on it takes me to "Buy" Screen. I've already done that. 
  1. Open AVG Internet Security.
    2. Click on My AVG -> My Subscription.
    3. Click Remove license and confirm it.
    4. Click on 'Login', type in your email address and password, click Login again.

    Now click on My AVG -> Password Protection to download it. If you need anything else, do not hesitate to let us know.

Hello, Steve.

Thank you for choosing AVG. Please do not worry, I will certainly help you to configure AVG Password Protection. I believe you activated AVG Internet Security using a license number. AVG Password Protection does not require a license number as it is activated using AVG MyAccount email address and password. This difference in the activation procedure of these 2 products is the reason AVG Password Protection is unavailable to download under My AVG.

I see that you also have an active AVG Internet Security - Unlimited (1 year subscription) which has the same activation procedure like AVG Password Protection. Please follow the steps below to remove license number from AVG Internet Security and activate it using the email address and password. Then you must be able to download AVG Password Protection.