Password protection not working

Even though I am currently covered by my last sub and have just renewed my subscription again, my password protect is not working and just displays the message 'your subscription has been cancelled'. Any ideas how to resolve this?

Hi John,

We are sorry to hear this.

We will help you to resolve the issue.

Please share us the screenshot of the message to investigate further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Keep us posted.