Password protection subscription

AVG Protection
8

Hello Peter,
I'm sorry to hear that you're experiencing issues with AVG Password Protection installation. You can follow the instruction (http://support.avg.com/SupportArticleView?urlname=Password-Protection-FAQs) to download/install/activate AVG Password protection. If the issue still persists, then please share a screenshot of the AVG User Interface to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.

6

User-added image

Thank you for your answer. I followed the instructions but it always leads me to this page which tells me to buy it, though I've already subscribed and paid

7

I've tried everything suggested and I don't feel comfortable with the remote connection. Is there a way to just get a refund?

1

I just bought a year subscription for password protection and have done as the conformation email required - opening the connect menu and logging in. However it still says I don't have password protection. Am I doing something wrong?

2
User-added image

Thank you for your answer. I followed the instructions but it always leads me to this page which tells me to buy it, though I've already subscribed and paid
4

I am sorry to hear that the issue persists. Please follow the below steps to restart AVG service in your computer and check if that fix the issue.

* Click Start, click in the Start Search box, type services.msc, and then press ENTER.
* You can see list of services open, search for AVG service and click on restart.
* Right-click the AVG service that you want to configure, and then click Properties.
* On the General tab, in Startup type , click Automatic if selected in Manual, Disabled or Automatic (Delayed Start).

Please check if AVG Password Protection gets activated after restarting the service. If the issue persists, please let us know and we will assist you further.

5

Hello Peter,
I'm sorry to hear that the issue still persists. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix the AVG Password Protection issue as quickly and effectively as possible.
Best regards,
Alok.

3
Hello Peter,
I have requested a refund for AVG Password Protection in your behalf, you will receive a confirmation email from our refund team soon. Feel free to contact us again if you need any further assistance.
Best regards,
Alok.