Hi Terry,
Please accept our apologies for the inconvenience caused.
There is an ongoing issue with Password protection feature & the concerned team is already working on it to fix it shortly.
However, you can be rest assured that the protection level of your computer isn't compromised.
Meanwhile, performing a clean installation is the workaround provided.
As it isn't recommended to share the license info over this post, we've sent you an email including the reintsallation steps.
Please try those steps & let us know if it helps.
I have a current subscription for AVG Internet Security which I understand to now include password protection
However, for a few weeks now, every time I start the computer I am told (in red) that the password protection is turned off and I have to manually turn it on. This may have started when the Internet Security was updated to the latest version (in February)
On my desk top I have a separate icon for Password Protection, but clicking on this brings up that this is expired - presumably because this is now incorporated into Internet Security.
What do I need to do to stop Internet Security always telling me that Password Protection is off, and ensure that on boot up it is always on?
Looking in Control Panel for a way of uninstalling the non-incorporated previous Password Protection I can't find anything, and anyway I read that the program is supposed to work even though this function is now incorporated.
However, for a few weeks now, every time I start the computer I am told (in red) that the password protection is turned off and I have to manually turn it on. This may have started when the Internet Security was updated to the latest version (in February)
On my desk top I have a separate icon for Password Protection, but clicking on this brings up that this is expired - presumably because this is now incorporated into Internet Security.
What do I need to do to stop Internet Security always telling me that Password Protection is off, and ensure that on boot up it is always on?
Looking in Control Panel for a way of uninstalling the non-incorporated previous Password Protection I can't find anything, and anyway I read that the program is supposed to work even though this function is now incorporated.
Hi Terry,
Please accept our apologies for the inconvenience caused.
There is an ongoing issue with Password protection feature & the concerned team is already working on it to fix it shortly.
However, you can be rest assured that the protection level of your computer isn't compromised.
Meanwhile, performing a clean installation is the workaround provided.
As it isn't recommended to share the license info over this post, we've sent you an email including the reintsallation steps.
Please try those steps & let us know if it helps.
Please accept our apologies for the inconvenience caused.
There is an ongoing issue with Password protection feature & the concerned team is already working on it to fix it shortly.
However, you can be rest assured that the protection level of your computer isn't compromised.
Meanwhile, performing a clean installation is the workaround provided.
As it isn't recommended to share the license info over this post, we've sent you an email including the reintsallation steps.
Please try those steps & let us know if it helps.