Password protection

Hello Carol,
I couldn't locate any active subscription under this email address. Have you registered it using alternate email address?
Please contact our technical support team: https://support.avg.com/support_contact_form?l=en via online chat to locate this order for activation.

Just paid for password protection after the year's subscription expired. Also changed email address to latest one. Can't find out how to get password protection activated. 

Hello Carol,
I couldn't locate any active subscription under this email address. Have you registered it using alternate email address?
Please contact our technical support team: https://support.avg.com/support_contact_form?l=en via online chat to locate this order for activation.