Password protection

purchased password protection 24 hours ago but there is no way to download the product.   I'm just asked time and time again to purchase it.  Have followed all relevant directions

Has anyone figured this out?!

Hello Lloyd,

I understand the inconvenience.
I see that you have valid AVG Password protection (1 year subscription) and it expires on 8th January 2019.
I request you to get our additional support help to activate the subscription.
An email instruction has been sent on how to get connected with them.
If the email is not found in inbox do check in spam and junk folders.