Hi, I do have the latest version but have just discovered that the rebooting of my computer is what is causing the password protection to be disabled. I tried it several times and each time I rebooted after turning password protection back on it was turned off again after the reboot.
Hi Graeme,
We apologize for the inconvenience.
Kindly make sure that your AVG Internet Security has been updated to the latest version (20.10) & check if the issue persists.
If the issue still persists after updating your AVG Internet Security to the latest version, please write back to us.
We'll check & assist you accordingly. Keep us updated.
Hi, the password protection keeps turning itself off randomly and I have to turn it back on again. How do I get it to stay turned on?
Hi Paul,
We are sorry to hear this.
Please accept our sincere apologies for the inconvenience.
We'd like to inform that this has been identified as a bug and our developers are working on a fix.
We'd request to uninstall AVG using clear tool and install it again | AVG
Refer this article for installation https://support.avg.com/SupportArticleView?urlname=Install-AVG-Internet-Security
Let us know, if you need further help.
Hi, I do have the latest version but have just discovered that the rebooting of my computer is what is causing the password protection to be disabled. I tried it several times and each time I rebooted after turning password protection back on it was turned off again after the reboot.
Thnx for the tips (And the question) I have the same prooblem on both my computers.
Hi Graeme,
We apologize for the inconvenience.
Kindly make sure that your AVG Internet Security has been updated to the latest version (20.10) & check if the issue persists.
If the issue still persists after updating your AVG Internet Security to the latest version, please write back to us.
We'll check & assist you accordingly. Keep us updated.
Please accept our apologies for the inconvenience caused, Graeme.
There is an ongoing issue with Password protection feature & the concerned team is already working on it to fix it shortly.
However, you can be rest assured that the protection level of your computer isn't compromised.
Meanwhile, performing a clean installation is the workaround provided.
As it isn't recommended to share the license info over this post, we've sent you an email including the reintsallation steps.
Please try those steps & let us know if it helps.