Hello, Sally.
Could you provide a screenshot ( http://avgclick.me/getscreenshot ) of the alert message that you receive about the browser protection to assist you further? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
yes, he/she told me it'd be escalated, but without news so far.
I have accounts protection but it say i do not have protection for my browser? can any one explian please
The problem are not the Weakness. I have the same problem and the scan doesn't detect anything wrong. I think it is a generalized error, in my case affecting my 3 computers. Today an AVG assistant tried to resolve remotely (uninstalling and cleaning all AVG products and reinstalling them) but without success.
Sally,
Thank you for the screenshot provided. We request you to click on "Scan for Weakness" and resolve the detected issue. Make sure that your default browser is Google Chrome. We are here if you need further help.
screenshot as requested
Sally
Sally,
Please check this screenshot for your reference.