Hi Catherine,
We are sorry to hear this.
We will help you to resolve the issue.
Please accept our apologies for the inconvenience caused.
We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.
I am having the same problem as one of your other customers who has posted today. For the last few days, every time I turn on my laptop I find that Password Protection has been turned off, and I have to re-set it manually. I am subscribed to premium support and have been waiting in a phone queue for well over an hour. I need to get this problem sorted and am beginning to lose hope that the customer team will ever answer the phone . . .
Hi Catherine,
We are sorry to hear this.
We will help you to resolve the issue.
Please accept our apologies for the inconvenience caused.
We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.