Password reset email not sending

AVG Subscription
5

Hello Mitchell,
We are sorry to hear that you are not receiving your AVG MyAccount activation email. Did you check the spam/junk folders too for the email? If you are using any email client to check your emails, please try to login to your email account once in a web browser to check if you can receive the email. Also please check your email on another device like your mobile or tablet.
Since it is not a best practice to share your email address on this public forum, we request you to start an online chat with one of our customer support representatives here https://support.avg.com/support_sales_chat .
Please, feel free to let us know if you require any further assistance. Thank you.

1

This is an extra account used for this question.

On my main AVG account, I have asked for a password reset email to be sent to it. However i have yet to receive one. I have checked junk and spam folders and nothing has arrived. What can be done to fix this, since i can't do anything until i can access it.

3

Hello,
Whilst i am glad to have you respond, the support chat is not so willing. I have been waiting for a response for over 2 hours with no success. Is there no other method to resetting the password for my other account?

4

Hello Mitchell,
We have resent a password reset email to your registered email address. Please do check you mailbox and if you are facing the same issue please let us know so that we could provide you with alternative resolution.
Thank you.

2

Hello Mitchell,
We are sorry to hear that you are not receiving your AVG MyAccount activation email. Did you check the spam/junk folders too for the email? If you are using any email client to check your emails, please try to login to your email account once in a web browser to check if you can receive the email. Also please check your email on another device like your mobile or tablet.
Since it is not a best practice to share your email address on this public forum, we request you to start an online chat with one of our customer support representatives here https://support.avg.com/support_sales_chat .
Please, feel free to let us know if you require any further assistance. Thank you.