Hi Elizabeth,
We are sorry to hear this.
Please accept our sincere apologies for the inconvenience.
We'd like to inform that this has been identified as a bug and our developers are working on a fix.
As a temporary resolution, we'd request to uninstall AVG using clear tool and install it again https://support.avg.com/SupportArticleView?l=en&urlName=Uninstall-AVG-software-Clear-Remover&supportType=home
Let us know, if you need further help.
Everytime that I turn my computer off, why does my AVG password security is always turned off?
Hi Michal,
We will help you to cancel the auto renewal
It isn't recommended to share account/order, personal info over this public post
Please contact us through individual post to locate your account and help you further.