Pay for AVG at install but no registration

AVG Subscription
3

Hi Wim,

We're glad to help you with this.
However, upon checking our records, we see that you've already reached our live support through chat & your request has been forwarded to the concerned team. Also, we see that they've sent you an email requesting more info. Please revert to them with the required info to proceed further.
Thank you in advance!

1

After installing AVG free i got an option for a payed account.

i did payment with iDeal, the amount has written of my bank, then there was an failure and i got no registration.
Its also not visible in my account at AVG

whats the solution ?

thanks
wim

2

Hi Wim,

We're glad to help you with this.
However, upon checking our records, we see that you've already reached our live support through chat & your request has been forwarded to the concerned team. Also, we see that they've sent you an email requesting more info. Please revert to them with the required info to proceed further.
Thank you in advance!