Payd and nothing in return

Hello Nico,
Thank you for contacting AVG Community Support.
We understand that you have paid for AVG subscription for 2 years and have not received it yet.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

Today. 26 of may I did an ordering for Tracking Cookies for a period of 2 year. I did the payment with my bank account ING, and after the payment was done, the message was a broken connection.
My payment was sent to  (Account number removed) an amount of € 57,36.
Stil nothing in return to install.
 

Hello Nico,
Thank you for contacting AVG Community Support.
We understand that you have paid for AVG subscription for 2 years and have not received it yet.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.