Payed for 2 years but protection is not working

Hello Henk,
We regret for the inconvenience. On checking with your account we could see that you have active product of AVG Internet Security. Since you mentioned that your AVG program is inactive, we confirmed that you are experiencing issue with inactive components. In this case, we would request you to remove previously installed AVG program traces from your system using AVG Remover tool and then try to reinstall AVG Internet Security.
Note:If you have installed any other Antivirus  programs like AVAST, NORTON, MCAFEE or KASPERSKY, Please uninstall it first to avoid conflicts when installing AVG.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG
2) Run the downloaded file and follow the onscreen instructions.

Hello Henk,
We regret for the inconvenience. On checking with your account we could see that you have active product of AVG Internet Security. Since you mentioned that your AVG program is inactive, we confirmed that you are experiencing issue with inactive components. In this case, we would request you to remove previously installed AVG program traces from your system using AVG Remover tool and then try to reinstall AVG Internet Security.
Note:If you have installed any other Antivirus  programs like AVAST, NORTON, MCAFEE or KASPERSKY, Please uninstall it first to avoid conflicts when installing AVG.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG
2) Run the downloaded file and follow the onscreen instructions.

I have paid again for 2 years (25.01.2017).. How is it possible that the security is not active?

Henk
Vulcan The Netherlands/ invoice 486726312649 
  1. Restart your PC when the restart option is displayed on the remover tool screen.
    4)Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
    Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
    If you are still facing any issues with installation, please let us know we are here to help you.
    Thank you.