Payed for AVG TuneUp, but didnt receive

Hello Frans.
Thank you for contacting AVG Community Support.
I see you have already reached the concern team and they have helped you with the above concern.
Please feel free to reach us again if you need any other help with AVG.
We extend our thanks for using our service.

Hello there,

I've just purchased AVG TuneUp. After paymend, i got a screen pops up and says: can't load page.
So i thought i made a mistake, and tried it again. The same screen popped up. I payed twice and still don't have AVG TuneUp.

How to receive my money back?

Hello Frans.
Thank you for contacting AVG Community Support.
I see you have already reached the concern team and they have helped you with the above concern.
Please feel free to reach us again if you need any other help with AVG.
We extend our thanks for using our service.