Laurie, Have a look @ the Kishore (AVG Technologies) posting in this link (https://support.avg.com/answers?id=906b0000000DLeCAAW). Otherwise if you opt for the refund have a look @ this article (http://avgclick.me/AVGRefundPolicy).
AVG Guru
I am bewildered! I have had (paid) AVG protection for YEARS and NEVER paid additional $$ for real time support. Now when I need support (will not update due to background application running" (of which I can not see anywhere) on a new notebook I have to pay $69.00 for help?? WHAT CRAP! Thinking of asking for a refund and going elsewhere!!!
Laurie, Have a look @ the Kishore (AVG Technologies) posting in this link (https://support.avg.com/answers?id=906b0000000DLeCAAW). Otherwise if you opt for the refund have a look @ this article (http://avgclick.me/AVGRefundPolicy).
AVG Guru