Payment done R849 for 2 pc on 10/12/2017 heard nothing from you as jet

Hello Ockie,
We apologize for the inconvenience caused. We see from your record that the recent transaction did not get complete properly. The charge that was taken from your account will be credited back to your account. If you still have any issue with this transaction we suggest you to contact your bank.
Thank you

Paid in money r849 for purchase of internet security on 10/03/2017 no repry from you as yet

Hello Ockie,
We apologize for the inconvenience caused. We see from your record that the recent transaction did not get complete properly. The charge that was taken from your account will be credited back to your account. If you still have any issue with this transaction we suggest you to contact your bank.
Thank you