Payment for product on crashed laptop

Hi Bernadette,
Thank you for contacting AVG Community Forum. I see you are facing issues with the charge that you are unaware of. I am sorry for the inconvenience. As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us. Thanks for understanding!

He,

received a payment for 72,99 euro but it's for protection on my laptop which is no longer in use, it's not replaced by a new one. How do I get a refund for my unusable security item? I am sending this by a borrowed laptop so hopefully I get an answer asap, thank you

Hi Bernadette,
Thank you for contacting AVG Community Forum. I see you are facing issues with the charge that you are unaware of. I am sorry for the inconvenience. As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us. Thanks for understanding!