Payment for something I do not have

Hello Frances,

We'll check & clarify the charge for you.
As it isn't advisable to post sensitive details here, we've sent you an email with further details. Please check your inbox/spam for the email and use it to revert to us.

why have I been charged for something I have not ask for, I have been charged on 19 Dec 2020 £34.99 for something called DRAVG, I have NOT asked for this and I would like the full amount returned to my bank account ASAP,

Hello Frances,

We'll check & clarify the charge for you.
As it isn't advisable to post sensitive details here, we've sent you an email with further details. Please check your inbox/spam for the email and use it to revert to us.