Hi,
I ordered the AVG Ultimate online on the 12/04/2017 and subsequently made a payment for it via bank transfer on the 19/04/2017. However, when I made the payment I used an incorrect reference number i.e. I did not use the reference number provided during the online purchase. Now I am struggling to get this issue rectified. I have tried contacting the support centre and chatted with an agent online but he failed to assist. During the chat I uploaded the proof of payment with a copy of the order and proforma invoice. Thereafter i sent an email with the exact same information and documents to support@help.avg.com. I still have no response or any feedback as yet. Cna anybody, please assist, pleeease?!
Hello Vic,
Thank you for the detailed information. On checking with your previous case history we could understand that your case has been escalated to senior team, No need to worry, they will get back with you shortly.
Please check your email regularly.
Thank you.
Hello Vic,
Thank you for the detailed information. On checking with your previous case history we could understand that your case has been escalated to senior team, No need to worry, they will get back with you shortly.
Please check your email regularly.
Thank you.