Payment made, no response in email

Hello Weslei ,

We regret the inconvenience caused. We'll check and help you with your subscriptions details.
Unfortunately, we couldn't locate any active subscription under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.

Payment made more than ten days, by bank slip, no response in email, no contact, I require explanation!

Hello Weslei ,

We regret the inconvenience caused. We'll check and help you with your subscriptions details.
Unfortunately, we couldn't locate any active subscription under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.