Payment not received?

AVG Protection
3

Hello Frank,

We can explain you the reason for this.
You have a license for AVG Internet Security (1 computer) product purchased on 1st August 2017 and it expires on 16th August 2018.
Hence, you received the email notification to renew this license.
Since you already have AVG Internet Security - Unlimited Devices (1 year subscription) valid till 6th July 2019, we request you to ignore the email notification that you received.
We appreciate your understanding in this matter.
Thanks.

1

Hello, I got a message from you today stating that my coverage will end in 15 days, however I just renewed a month ago and I have my credit card statement to prove that. I want to know why you would end my coverage after only a month it used to be for a whole year or did you not receive my payment?

2

Hello Frank,

We can explain you the reason for this.
You have a license for AVG Internet Security (1 computer) product purchased on 1st August 2017 and it expires on 16th August 2018.
Hence, you received the email notification to renew this license.
Since you already have AVG Internet Security - Unlimited Devices (1 year subscription) valid till 6th July 2019, we request you to ignore the email notification that you received.
We appreciate your understanding in this matter.
Thanks.